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When can I expect a response?

We attempt to answer all the questions as quick as possible Please note that messages can only be answered between Monday and Friday during office hours.

How do I get in touch?

To get in touch, simply fill in the form below. If you are a registered customer, please log in before contacting us.

When will you ship my order?

Most orders are sent within 24 hours of receiving payment. We ship from Monday to Friday, except during official holidays. If you place an order on a Friday, it is very likely that it will be shipped the following Monday.

What company do you ship with?

We cooperate with GLS or UPS but depending on the destination we always choose the courier that offers a shorter itinerary, to guarantee a fast delivery preserving the freshness of our products.

What are the shipping costs and times?

Our standard shipment starts from €9 until you get to €25 depending on your destination country.

Generally delivery takes place in 1-2 working days In Spain and Italy.

In Europe, The delivery takes 3-5 working days. 10-15 days for the rest of the world

Do you ship to my country?

ErbadiGrace ships quietly throughout the world, except for particular restrictive country or embargoed nations.

Is the shipment anonymous?

We send our orders in anonymous boxes, without stickers or references to our products or to our company. The only information on the box is the data needed for delivery.

Can I duplicate a previous order?

Sure! Go to the Order History section of your account, and you can repeat any order you have already made in the past on our site. Just press the "reorder" button next to the order you want to make and you will be directed to the payment page immediately. At this point you can add more items to the order or go directly to the payment.

There is a minimum order required?

Yes, you must make an order of at least €15.00 (incl. VAT).

How can I pay for my order?

In our shop we offer different methods of payment.

  • Visa & Mastercard
  • Bank transfer
  • Bitcoin

Once you have chosen the payment method during the purchase process, you will receive instructions to complete the payment. Please follow the instructions carefully.


Carrer d’Aragò 308,

08009 Barcelona – Spain

+39 3332904761 / +34 677280031




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